At Home Free Communication Check Terms & Conditions

By registering for and/or activating the At Home Free Communication Check, you agree to these Terms & Conditions.

Eligibility and Access

• The Communication Check promotion is available to eligible users who register for a Bright Speech account through Chatterbug’s promotional offer.
• The offer is not limited to new Chatterbug clients. A learner may take part even where Chatterbug has previously had contact with, screened, assessed or provided services to that learner.
• Under the current promotional offer, an account may have up to two active learners using the Communication Check. Chatterbug may change the number of learners available under the promotion at any time.
• Registration or use of the Communication Check does not guarantee access to any other free Chatterbug or Bright Speech service.
• Access to the promotion, Bright Speech account or Communication Check is provided at Chatterbug’s discretion and may be suspended, restricted or withdrawn in accordance with these Terms.

What the Communication Check Is

• The Communication Check is delivered using the Bright Speech online platform.
• The Communication Check must be completed or administered by a parent, guardian or appropriate professional who is able to answer questions about the learner’s communication.
• Where a professional completes the Communication Check on behalf of a learner, they are responsible for ensuring that they have the appropriate authority, consent or other lawful basis to provide the learner’s information.
• The Communication Check is an initial screening and guidance tool intended to help identify areas of speech, language and communication that may benefit from further consideration.
• Based on the responses entered, the Communication Check may:
  • highlight potential areas of need;
  • recommend a more appropriate or detailed Bright Speech screen;
  • provide relevant information, strategies, handouts or resources;
  • suggest that further advice should be sought; or
  • indicate that assessment or input from a Speech and Language Therapist may be appropriate.

Recommendations are intended as guidance only and do not constitute a diagnosis or clinical opinion.

What the Communication Check Is Not

The Communication Check is not a Speech and Language Therapy assessment, diagnosis or clinical report.
It is not intended to replace an assessment carried out by a suitably qualified Speech and Language Therapist or other healthcare professional.
The Communication Check and its results must not be relied upon as a formal clinical assessment, professional opinion or formal written report for purposes including:

• an Education, Health and Care Plan (EHCP);
• statutory assessment or decision-making;
• tribunal, court or other legal proceedings;
• educational placement decisions;
• benefit, funding or eligibility decisions; or
• any other purpose requiring a formal professional assessment or clinical opinion.

Where there are ongoing or significant concerns about a learner’s communication, development, wellbeing or safety, appropriate professional advice should be sought.

Recommendations and Further Support

Following completion of the Communication Check, Chatterbug may, at its discretion, provide or recommend additional support.
This may include:

• another Bright Speech screen;
• resources or intervention activities;
• advice or guidance;
• a follow-up conversation;
• an appointment;
• a Speech and Language Therapy assessment; or
• another Chatterbug or Bright Speech service.

Any additional service may be chargeable, depending on the service and the offer available at the time.
Completion of the Communication Check does not create an entitlement to further free screening, assessment, therapy, appointments, resources or other services.
Chatterbug is under no obligation to provide any particular recommendation, follow-up, appointment or additional service as a result of the Communication Check.
Where a charge applies, this will be made clear before the user chooses to purchase or proceed with that service.

Promotional Price and Activation

• To access the Communication Check, users must first complete the relevant registration process and create or activate their Bright Speech account.
• The Communication Check must then be activated through the Bright Speech in-app store.
• During the promotional period, the Communication Check is currently priced at £0.00.
• Chatterbug currently intends for the £0.00 promotional price to remain available for a minimum of six months from 1st October 2026.
• Chatterbug may subsequently change, extend or withdraw the promotional price.
• Any price change will apply to future purchases and will not create a retrospective charge for a Communication Check already purchased for £0.00.
• Access to the Communication Check is dependent upon the user’s Bright Speech account remaining active and complying with the applicable Bright Speech terms.

Bright Speech

Bright Speech contains a range of screens, resources, intervention activities, guidance and instructional content designed to support speech, language and communication.
Certain features may also allow users to record information and monitor a learner’s progress over time.
The availability of a particular screen, resource, activity or feature may depend on the user’s account, subscription, purchases or other access rights.
The Communication Check itself remains an initial screening and guidance tool and should not be treated as a formal assessment simply because it is delivered through the Bright Speech platform.
Chatterbug and Bright Speech may add, remove, replace or modify screens, resources, recommendations, functions and other content available through the platform from time to time.

Accuracy and Responsibility of the User

The usefulness of the Communication Check depends upon the information entered by the person completing it.
The user is responsible for:

• answering questions as accurately and honestly as reasonably possible;
• ensuring that information entered relates to the correct learner;
• using the Communication Check and any resources in accordance with the instructions provided; and
• deciding whether further professional advice or assessment should be sought.

Chatterbug and Bright Speech cannot guarantee that the Communication Check will identify every speech, language or communication need or that every recommendation will be appropriate in every individual circumstance.
Users should not delay seeking professional or medical advice where they have significant concerns merely because the Communication Check has not identified a concern.

Data and Privacy

To provide the Communication Check, Chatterbug and/or Bright Speech will need to collect and process information about the account holder and learner.
Personal information will be processed in accordance with the applicable Privacy Policy and UK data protection law.
By registering for and using the Communication Check, you acknowledge that information relating to the learner may be processed for purposes connected with:

• administering the account;
• providing the Communication Check;
• generating results and recommendations;
• providing relevant resources;
• providing technical or customer support;
• discussing the outcome of the Communication Check;
• evaluating the service; and
• improving Chatterbug and Bright Speech services.

Chatterbug may contact you about your registration, account, Communication Check, results, recommendations, support requirements or experience of using the service.
These service-related communications are separate from promotional marketing.
Where Chatterbug wishes to send promotional or marketing communications, you will be given a separate choice to opt in where required. Choosing not to receive marketing will not prevent you from accessing the Communication Check.

Availability, Suspension and Withdrawal

The Communication Check is a promotional service and access is provided at Chatterbug’s discretion.
Chatterbug may at any time:

• amend, suspend, restrict or withdraw the promotion;
• suspend or restrict access to the Communication Check;
• suspend, restrict or close a Bright Speech account;
• change the number of learners permitted under the promotion; or
• remove or change any screen, resource, recommendation or feature.

Chatterbug may take these actions without prior notice where reasonably necessary, including for operational, technical, security, safeguarding, legal or regulatory reasons; suspected misuse; breach of applicable terms; inactivity; changes to the service; or where Chatterbug decides that it can no longer provide the promotional service.
Where reasonably practicable, Chatterbug may provide notice before withdrawing access, but is not obliged to do so.
Suspension, restriction or closure of an account does not create an entitlement to compensation, alternative services, continued promotional access or any other free service.

Limitation of the Communication Check

The Communication Check is provided to assist users in deciding whether a learner may benefit from further screening, resources, advice or professional input.
Chatterbug does not guarantee:

• that the Communication Check will identify every communication need;
• that the results will be complete or error-free;
• that a recommended screen, resource or intervention will be suitable for every learner;
• any particular educational, developmental, therapeutic or clinical outcome; or
• that use of the Communication Check will remove the need for professional assessment.

To the extent permitted by law, Chatterbug will not be responsible for loss arising from:

• inaccurate or incomplete information entered by the user;
• the Communication Check being used for a purpose for which it was not designed;
• a user treating the Communication Check as a diagnosis, assessment or clinical opinion;
• a user failing to obtain appropriate professional advice or assessment;
• actions or decisions taken independently by a user or third party based on the Communication Check;
• inability to access the platform, temporary interruptions or technical problems; or
• suspension, restriction, amendment or withdrawal of the promotional service in accordance with these Terms.

Users remain responsible for how they use the information, recommendations and resources made available through the Communication Check.

General

• The promotional Communication Check has no cash value and cannot be exchanged for cash, credit or another service.
• Access is personal to the registered account and must not be sold, transferred, shared for commercial purposes or commercially redistributed.
• Chatterbug may suspend, restrict or terminate access to the Communication Check or Bright Speech account at any time and, where appropriate, without prior notice.
• Chatterbug is not required to provide a replacement account, continued promotional access or an alternative free service where access has been withdrawn.
• Use of the Bright Speech platform may also be subject to separate Bright Speech user terms and the Bright Speech Privacy Policy.
• If there is a conflict between these promotional Terms and the applicable Bright Speech platform terms, the Bright Speech platform terms will apply to use of the platform.
• These promotional Terms & Conditions are governed by the laws of England and Wales.